No, Sumsub is a third-party vendor that verifies your identity documents but does not link identities to wallet addresses. Your anonymity is maintained even after minting a Galxe Passport.

The **Galxe Passport Holder credential** only confirms the existence of the NFT in your wallet; it does not reveal your personal identity when participating in a Galxe Quest. The NFT is minted on the BNB Chain, and you can verify the contract address here.

Your identity information is encrypted with your password, and only you can decrypt it. Galxe does not store this data in plain text, so no one, including Galxe, can access your identity information without your explicit permission.

Should your KYC verification be unsuccessful, you will be granted one additional opportunity to retry the process. Please note that this additional attempt is your final opportunity. If you do not pass the final attempt, you will be required to complete the payment process again before you may attempt verification anew. Detailed instructions on how to proceed will be sent to your email.

You will have two chances to complete the KYC process. If both attempts are unsuccessful, you will need to restart the verification process.

No. Each identity is limited to one Galxe Passport. If you have already verified your identity, you cannot mint another passport using alternative documentation, as the underlying identity data remain the same. Additionally, if you revoke your current Passport, you must wait 30 days before minting a new one.

If you forget your Galxe Passport password, you will lose access to your encrypted data. Although your Passport can still be used for identity verification, functionalities such as re-verification, data sharing, and upgrading your Passport will be unavailable without the correct password. We strongly recommend keeping your password secure to ensure uninterrupted service.

Your Galxe Passport can be used across partner platforms, such as IDO and INO platforms, through integration with the Galxe ID SDK. This allows these platforms to verify your identity for compliance purposes without requiring repeated verifications. The Soulbound Token (SBT) feature also helps prevent Sybil attacks by ensuring only verified individuals can participate in certain activities.

Galxe follows strict privacy policies to protect your information. Your data remains secure and is not accessible to third parties, including government agencies. Since Galxe does not store data in plain text and cannot decrypt it without your consent, it cannot disclose your information without your permission.

No, minting a Galxe Passport is not a requirement to access Galxe’s features. Users can still engage with Galxe without it. However, some partners may choose to require Galxe Passport Holder credentials for participation in certain activities, such as quests.

No, the Galxe Passport is a soulbound token and is non-transferable.

Sumsub may decline your identity verification for several reasons, including but not limited to:

If your verification is declined, you may retry using a different type of ID with the same personal information or opt to pay for a re-verification attempt. However, approval is not guaranteed, particularly after multiple rejections.

If your facial re-verification is declined, you can still participate in Galxe features or quests that don't require the latest Galxe Passport V2 credentials with a "Last verification time no later than [Period set by projects]" condition.

For example:

Verification fees are non-refundable, and no refunds will be issued if your identity document is declined or if you are under 18.

You must wait 30 days after revocation before minting a new Galxe Passport.

You can obtain a Galxe Passport on mobile using a mobile browser, following the same steps as on the desktop version. Please note that the Galxe app does not support Passport minting. For detailed instructions, refer to the official guide here.