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Smart Balance Discrepancy (December 12th - 15th)
Smart Balance Discrepancy (December 12th - 15th)

Information about the recent Smart Balance issue

Operation Team avatar
Written by Operation Team
Updated over a week ago

Dear Galxe Community,

We wish to inform you about an incident involving Smart Balances that occurred from December 12th to 15th.

Incident Summary:

  • Date and Time: December 12, 6:25 am UTC, to December 15, 4:42 am UTC

  • Nature of Incident: Users were not charged gas fees during this period due to unforeseen technical issues.

The Galxe team has diligently worked to address this issue. To rectify the situation, we deducted the appropriate gas fees from the 5291 affected users on December 19th at 11:30 AM UTC.

We understand the importance of transparent communication and sincerely apologize for any inconvenience this may have caused. If you have any specific concerns or questions regarding your account, please do not hesitate to reach out to our dedicated support team at [email protected].

We appreciate your understanding. Your trust in Galxe is of utmost importance to us, and we are committed to maintaining the highest standards of service.

Sincerely,

The Galxe Team

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