Understanding Account Restrictions on Galxe

To uphold the integrity of the Galxe ecosystem and ensure fairness for all users, account restrictions may be applied when activities that violate platform policies are detected. This article outlines the common reasons for restrictions, the process for conducting reviews, and what users can expect from the appeal process.

Why Are Accounts Restricted?

Galxe enforces restrictions in response to behavior that may compromise the fairness or security of the platform. Common triggers include:

Multiple-Account Exploitation: The majority of restrictions are related to activity patterns that indicate the use of multiple accounts to gain unfair advantages. This violates Galxe's Terms of Use and undermines the credibility of campaigns.
Policy Violations: General misuse of the platform, such as attempts to bypass intended functionality or exploit campaign mechanics, may also lead to account actions.
Suspicious Activity Patterns: Irregular IP addresses, device fingerprints, or geographic inconsistencies may prompt action as part of Galxe’s Sybil detection efforts.

How Are Restrictions Reviewed?

When an account is flagged, Galxe conducts a comprehensive internal review. If the analysis confirms policy violations, restrictions will remain in place. Key points include:

Maintaining Restrictions: If evidence supports that the account engaged in exploitative behavior, restrictions will be upheld to protect the platform and its users.
Submitting an Appeal: Users may contact Galxe Support through the Live Chat bubble on this page to request further review. Appeals should include new, relevant information. Submitting duplicate appeals or using alternative accounts will not increase the chances of reinstatement.

Can Restrictions Be Lifted?

In most cases, restrictions are permanent. However, Galxe may consider limited exceptions:

Goodwill Whitelisting: As a one-time exception, Galxe may allow users to select a single account or wallet for whitelisting, provided identity and ownership can be verified.
Wallet-Level Exceptions: If a user can demonstrate the need for access through a specific wallet and shows compliance with platform rules, Galxe may consider lifting restrictions for that wallet only.

Galxe’s Commitment to Fair Use

Galxe employs advanced systems to detect and prevent misuse of the platform. Our approach is built on:

Fairness and Transparency: Restrictions are enforced to safeguard a level playing field for all users and partners.
User Privacy: Account evaluations rely on internal signals such as IP, device, and usage data. This information remains confidential and is never shared externally.

FAQs

Why is my account still restricted after an appeal?

If the review confirms a violation (e.g., multiple-account exploitation), the restriction will remain to maintain fairness.

Can I challenge the restriction?

Yes. You may submit an appeal through our support system. However, restrictions will only be lifted if the new information clearly disproves the original findings.

How can I prevent my account from being restricted?

Avoid using multiple accounts, adhere to Galxe’s policies, and report any suspicious activity you observe on the platform.

Can I regain access by providing a new wallet?

No. Restrictions are applied based on behavior, not individual wallets. In rare cases, one wallet may be whitelisted after verification.