This article is for Galxe Community Members participating in quests, earning rewards, and using the platform. If you're a Space Owner looking to manage Quests and Spaces, please visit our Space Owner Help section.
If you're experiencing issues claiming rewards on Galxe, consider the following steps:
Verify Campaign Requirements: Ensure you've met all necessary conditions, such as completing tasks and connecting your wallet.
Check Network Compatibility: Confirm that your wallet is connected to the correct blockchain network as specified by the campaign.
Confirm Campaign Status: Ensure the campaign is still active and that rewards are available for claiming.
Reconnect Wallet: Try disconnecting and reconnecting your wallet to resolve any connection issues.
Clear Browser Cache: Sometimes, clearing your browser's cache can resolve unexpected behavior.
If the issue persists, please contact Galxe Support for further assistance.